Refund policy

Returns 

Our policy lasts 14 days. If 14 days have gone by since the day of delivery, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 

– Gift cards 

To complete your return, we require a receipt or proof of purchase. 

Refunds

In order to receive a refund for your purchase, please contact our customer support via olensezhao@gmail.com.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

Damaged Items

If your item broke during transport or due to other circumstances, we will require proof of the damage (photo or video). Please send it to our customer support with your refund/ exchange request.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at olensezhao@gmail.com. 

 

Exchanges

We only replace items if they are defective or damaged.

Shipping 

To return your product, you should mail your product to: 307 Room Building B Hua Qiao New Village,Hualong New District，Shenzhen，China.  (Please contact our customer support first!)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Also, make sure to use a tracked shipping method.